 VersaSRS Help Desk 3.2.2
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VersaDev
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Description: versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more...
Click here for more information
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Platform: Windows2000,WinXP,Windows2003 |
Category: Business :: Project Management
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Type: Demo |
Cost: $99.00 US |
Size: 24297 K |
Released: 2005-11-28 00:00:00 |
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Download: http://www.versadev.com/downloads/versasrs/versasrs_v3_2_2.zip
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Keywords: Help Desk, Service Request, Incident, Issue, Service, web based, thin client, browser based, Call Centre, Contact Centre, Issue Tracking, Self Help, Support, Case Management, Issue Management, CRM |
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